Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Clean
Great location
Service hiccups
Surprising pricing
7.8/10
Very good
Rooms
7.7
Location
7.7
Service
8.3
Dining
7.5
Guest reviews
7.8/10
based on 6 reviews
8.7
8.7/10 based on 973 reviews
Danny
United Kingdom,
March
2024
8.2/10
The hotel offers spacious rooms overlooking the tennis court with a wonderful, large bath area and views of the water. While the room décor may be tired-looking with cracked ceilings and moldy tiles in the bathroom, including the hotel suites that have transitioned from a tropical/British West Indies style to a low-end hotel appearance.
Rooms
7.0
The rooms are spacious and offer beautiful views of the water. However, the décor feels tired with cracked ceilings and moldy tiles in the bathroom.
Service
9.0
The service was excellent and very helpful, especially for a late check-in. The staff members are well-trained, polite, and sincere in providing assistance, making guests feel like they are on vacation.
Location
8.0
The location is beautiful, featuring a pool, beach, pier, restaurants, and a tiki bar. However, there were ongoing maintenance issues with backhoes and installing pavers. The AC register in one room had a leak issue onto clothes, and service for it was delayed due to external conditions.
Dining
8.0
The dining experience was enjoyable, with accommodating service and convenient room charge options. The wait staff went out of their way to ensure a pleasant meal experience.
Facilities
9.0
The facilities are extensive and include room service, dry cleaning, housekeeping, shops/commercial services, laundry, valet parking, shuttle service, free shuttle service, welcome drink, and happy hour.
Margaret
United States,
January
2024
8.0/10
I had an amazing stay at this oceanfront hotel. The rooms were beautiful, clean, and had the most comfortable bed I have ever experienced. The giant tub for two on the balcony was a special touch. However, the service was a bit slow and inconsistent at times.
Rooms
9.0
The rooms were pretty good and impressive considering the vicinity to the water.
Service
7.0
The staff were very professional and courteous, but there were moments of slow and inattentive service.
Location
9.0
The location was deluxe and the grounds were beautifully landscaped. It was a great place for a relaxing evening stroll.
Dining
7.0
The dining experience was mixed, with unbelievable fruit but some issues with the menu and service.
Facilities
8.0
The hotel had great facilities including poolside drink service and beautiful gardens to explore.
Hal
United States,
December
2023
8.0/10
My stay at the hotel was amazing! The rooms felt fairly luxurious and were a nice size with a very comfy bed. The service was top-notch, besides an unfortunate incident with VIP treatment. The location was great, with a self-contained resort feel and nearby attractions, although the pricing was a bit surprising. The dining experience was mostly enjoyable. Overall, a fantastic stay with minor hiccups.
Rooms
8.0
I loved my room; it felt fairly luxurious and the bed was incredibly comfy.
Service
7.0
The staff was so accommodating and friendly, always going the extra mile.
Location
9.0
The location was awesome, offering a self-contained resort vibe but still close to other attractions.
Dining
7.0
The dining experience was good overall, although there were some hiccups with service.
Facilities
9.0
The facilities were top-notch and offered everything I needed during my stay.
Clean
Service hiccups
Howard
United Kingdom,
November
2023
7.8/10
The hotel had mixed experiences. The rooms proved very small, but my room turned out spacious, with a king bed, huge bathroom, and best of all, a comfortable stay. The service was top-notch, especially the wait staff at the restaurants who went beyond the call of duty. The location was a good choice, although my room overlooked a tennis court, limiting the views. Dining was worth the wait for a delicious meal, although it took some time. The hotel provided great facilities for a relaxing getaway.
Rooms
8.0
My room was spacious with a king bed and a huge bathroom, which was the best part of my stay.
Service
9.0
The service was amazing, especially the wait staff at the restaurants who were very attentive and helpful.
Location
7.0
The hotel is situated towards the entrance and road, offering limited views, but it's a good spot in the Keys with plenty of onsite and nearby activities.
Dining
7.0
Despite having to wait 50 minutes, the dining experience was really good with delicious meals worth the time.
Facilities
8.0
The hotel provided great facilities for a comfortable and relaxing stay.
Todd
United States,
October
2023
8.0/10
My stay at the hotel had its ups and downs. The rooms were clean and comfortable, but unfortunately, they were located near a noisy party in the jacuzzi area and faced building work. The hotel should address these issues before charging full price. The view of the gardens was nice, though.
Rooms
7.0
The rooms were clean and comfortable, but the noisy party in the jacuzzi area was disruptive, and the view overlooked building work. The garden view was pleasant.
Service
9.0
The service was really helpful, especially the bell stand staff. Andre and Fabian were wonderful, making my vacation stress-free. The complementary shuttle service was a nice touch.
Location
8.0
The location was beautiful, perfect for relaxation, but there were ongoing construction activities that slightly affected the experience. Overall, the place is ideal for those who love fishing and seeking rejuvenation.
Dining
8.0
The dining experience was excellent, with convenient room delivery making things smoother. Some waiting times were there, but everything was chargeable to the room, which was convenient.
Facilities
8.0
The facilities were well-equipped, offering a range of services, including room delivery, laundry, and valet parking.
Glenn
United Kingdom,
June
2023
7.0/10
My stay at the lodge was a bit of a mixed bag. The rooms were beautiful and very clean, but there were issues like a poorly decorated room, a TV remote that didn't work well, mold in our badly designed shower, and ants. The price, including resort fees and taxes, seemed too high for what we got, especially since the lodge was located outside the main area. However, the service was super friendly and helpful, which made up for some of the room shortcomings.
Rooms
7.0
The rooms were beautiful and very clean.
Service
9.0
The service was super friendly and helpful.
Location
5.0
The lodge is located outside the main area, which was a bit disappointing considering the price.
Dining
8.0
We had to go out at night for dinner but the breakfast options were good.
Facilities
6.0
The lodge had a range of facilities available to guests.